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Edelman Digital: When Is Your Website A Community?

 

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One of the pet projects I've taken on since joining Edelman has been assuming the responsibilities of the "website", an initiative that as many professional services firms can relate to began to head down the path of the "cobblers children". One of the first things I was empowered to do was to hire a resource, fully dedicated to this property—this was probably one of the more innovative moves on the initiative since the property isn't a content destination nor a product platform. It does however allows us to be content publishers, facilitators and provides us with the flexibility to integrate 3rd party platforms (for example, a Foursquare widget will tell you who has checked into a local office).

   

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Having found the perfect community manager (Suzanne Marlatt), who acts as part curator, editor, blogger, and developer, we began to streamline efforts on the property to move it forward along our vision. Suzanne (below) and I both half jokingly describe this vision as a "Mashable for marketing", but that underscores our determination...
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When Persistence Doesn’t Work

We’ve been taught that if we just persevere and persist, we will ultimately win.

Like the man who is told there is a million dollars behind a thick brick wall, and he is given a small chisel to get to it. His hands bleed and he persists day and night, breaking a way through the wall.

He seldom sleeps, never quits, works as hard as he can, denies himself rest and entertainment. He persists until finally, after months of backbreaking work, he gets through the wall, only to find that he was lied to – there is no money there.

Persistence Works When

Before you start on a mammoth task, make sure there is money behind the wall. Do your due diligence.

But when you are convinced that you’re on the right track, that your goal is legitimate, and that it’s up to you to achieve it, persistence is the way to get there.

It’s not about intelligence or who you know or some silly college degree – the hallmark of champions is persistence. The only time it doesn’t work is when the goal is wrong or you quit.

Persistence separates the men from the boys...

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Making Micro-Services Markets Within the Enterprise

Here is an interesting idea. Marc Andersen, my former Renaissance colleague, posted recently on his blog on applying "product service systems" to corporate environments.  He was inspired by a Boston Globe article, The Leased Life, on how people should share products across their communities. Many people purchased tools and other things they rarely use, causing an unnecessary strain on their budgets and the environment.   The globe reported that this has been recognized and Web sites have started to facilitate these transactions.  This is another example of the potential of Web 2.0.

Marc wrote about how this practice makes sense for more efficient use of services inside the enterprise and I agree. He also noted that today’s collaborative tool sets can facilitate these internal marketplaces.  Enterprises would have to modify their cost structure and accounting to facilitate these exchanges but that should not be too hard.

However, making people aware of the services and arranging for micro-efforts and the associated micro-accounting would have potentially difficult with older technologies. However, just as on the Web with Web 2.0 sites...

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Why Sales and Marketing Alignment is Like Golf

Last night my husband and I watched our DVR recording of The Haney Project's new season featuring Ray Romano. In this series Ray Romano is seeking the help of golf coach Hank Haney to break through his lowest score to date of 80.

I used to play a lot of golf. I was never great at it, but I love the game. While watching the antics of Ray as he tries to grasp Hank's tips and improve his swing - the commentary is hilarious, as you might expect - I started thinking about why golf is so challenging.

A few things on my list include:

  • Too much to do at once - head down, don't dip your shoulder, bend your knees, stay in your swing plane, keep your club face in the right position...and about 90 other things critical to achieving perfection. But only if all done simultaneously.
  • The wind can change everything. Even a skillfully hit shot can be taken down by a shift in wind currents. 
  • Water is only friendly to ducks.
  • The rough isn't friendly to anyone.
  • Trees. Why?
  • Bunkers...
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Business Plan for Unpredictable Year Creates Competitive Advantage

2010 is shaping up as one of the most unpredictable years in memory and this means that careful and prudent strategic planning is more necessary than ever for closely held and family businesses in order that they may insure their survival and future prosperity.

Strategic planning in its various forms has been around for a long time.  The necessity of planning is taken as an article of faith in larger companies, and those who do strategic planning – and do it well – swear by it.  If strategic planning works so well, why is it so infrequently adopted by family and closely held businesses?  Over our almost 200 collective years of experience, we’ve heard every objection in the book as to why people won’t adopt a strategic planning process.  The most common concerns appear as myth versus reality in the table below.

 

Objection (Myth)
Reality
“A   recession is hardly the right time to start planning like this.” Are you   kidding?  Due to the length of the   GREAT RECESSION, companies now have impaired survivability, ...
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How to Succeed as an Entrepreneur: “Don’t Take Risks?!”

We hear it time and again; the qualities of a successful startup business leader or successful entrepreneur: “risk taker” – “not averse to risk” – “takes chances” – “will take a gamble in hopes of winning” – “not fearful of uncertainty”, etc. – so much so - that it is ingrained into our thinking.  Risk-taking is inherently what it takes to succeed when starting one’s own business.  Or is it?  A new perspective plays out several examples of successful business billionaire-entrepreneurs who simply buck that trend with clear markers to the contrary.

 

Malcolm Gladwell is nearly always a provocative if not a fascinating read.  After studying a characteristically stimulating recent piece of his in the January 18, 2010 New Yorker titled “The Sure Thing” I learned something new about successful business people, mainly entrepreneurs.

The facts bear out in Gladwell’s research and research cited by other sources whereby countless examples of entrepreneurs are better at calculating the downside and avoiding risk than they are at...

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The Conflicting Definitions of Social Business


As social media has continued to evolve and we start to move into the era of social business we’re running into a linguistic snag; There are now two different definitions for Social Business.

Those of us in the social media world have not yet settled on an industry wide definition but I’ve recently started using this definition for social business:

The Social Business will be fully realized when social technologies are leveraged to build collaborative relationships across all company stakeholders. By leveraging social technologies in an open and transparent way businesses will also regain and build more trust among stakeholders. This increased trust will will result in greater knowledge creation, which the same social technologies have the ability to capture, organize and distribute at a yet to be seen level of efficiency. By building collaborative relationships with all company stakeholders using social technologies, businesses will be able to quickly create and capitalize more innovation.

But according to the all mighty wikipedia Professor Dr. Muhammad Yunus, in his book Creating a World without Poverty...

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The One Effective Use of Facebook for B2B Marketing

You’ve seen the eye-popping statistics: Facebook now has more than 350 million active users. If it were a country, it would be the third most-populous on earth, behind only China and India. TechCrunch predicts that “by this summer (2010) well over half of all Internet users will likely visit Facebook each month.” It’s now the second most-visited site on the web, behind only Google.

Given that level of popularity and traffic, it’s no wonder that marketers have embraced Facebook in a big way. What’s curious, however, is that of the top 50 brands on Facebook according to Slate magazine, not one is a b2b vendor. Not even close. And as Mark Schaefer has noted, b2b Facebook success stories are notoriously hard to come by (he found one).

With a mammoth audience and the acceptance, even embrace, of brands there, why is Facebook success so elusive for b2b marketers? It isn’t demographics. Granted, the potential pool of customers for most b2b companies is minute compared to that for major consumer brands, but given the sheer size and ubiquity of Facebook, there are still a lot of b2b buyers using it.

LinkedIn and Facebook serve different roles for b2b marketing

The challenge rather lies in the way Facebook fan pages are used...

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5 Ways To Promote Creative Marketing

Last night I was perusing an article from the Harvard Business Review by Ed Catmull, cofounder of Pixar, entitled “How Pixar Fosters Collective Creativity.” I was really struck by how their principles for inciting creativity are the very same I’ve written about here for marketers.

It shouldn’t be surprising; anyone who has been in marketing for some time knows just how creative you need to be to succeed. Sometimes it’s the “big idea” kind of creative. Other times it’s a creative endeavour to include 10 message points in one sentence or create a feasible campaign in a week and a half. That’s creative too, believe me.

There are 5 ideas in this article that Catmull speaks to that really struck a nerve with me. I’m going to link to some past articles that relate to these points – I hope you take a minute to read them. It proves that not only is marketing a creative field, but that creativity is an exercise only for the brave.

How Do You Promote Creativity?

1) Embrace Fear: Catmull says, “[I]f we aren’t always at least a little scared, we’re not doing our job…This means we have to put ourselves at great risk.”

Not too long ... read more >>

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Wresting with Building the Business

This past weekend I took my nine-year-old son to the local Elks Lodge to see Chaotic Wrestling – the local independent professional wrestling promoter. I found out about the matches through the local newspaper (and I have said before, I still read them), so they did a nice job with PR – front page story and all. My son had a great time. It was kept family clean, and so when he said he wanted to go again, I thought that was fine. And that is where the marketing lesson in this starts.

So the first suggestion is to use a service like Eventbright for tickets. The only way for me to buy advanced tickets was to call some guy whose name and number was listed in the paper (I feel sorry for him for the amount of calls he probably got). Since I was planning this day-of the event, I figured there was no way I would get him, so we just showed up early. We got tickets, but I am sure there were others who did not since the Elks only seats about 300 and the place was packed.

The next opportunity for Chaotic to improve their business success came at the point of purchase for the tickets, videos and t-shirts. They only took cash...

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