As small business owners, we are flooded with responsibilities because we wear many hats. Recently, I have noticed on many message boards, chat rooms and other blogs that people are trying to figure out how to fit it all in, especially, now that we have "responding to social media invites, managing linkedin accounts, etc." to add to our swelling list of business-related tasks.

Commit to two days each month, at least, to handle your social network...

I started the pitchengine network blog hoping to gauge the level of interest in social media and public relations. After just a few posts, it became very apparent that PR and media pros were thirsty t...

As an update to the What Recession? post here in May, here are the latest figures. U.S. GDP grew 1.9% in the second quarter, so once again, we are not technically in a recession. On the other hand, the overall unemployment rate spiked upward to 5.7%; not catastrophic, but clearly disturbing.

Still, these two numbers taken together may signal a positive trend. Second quarter GDP growth increased over the first quarter, which had in turn increased ...

I was invited by my friend Ismael Ghalimi to host a panel during Office 2.0 about my favorite topic, SaaS. The session is about going 100% SaaS and what it means. My panelists are Dan Druker from Intacct, Doug Harr from Ingres, Rob Hull from Adaptive Planning and Rene Lacerte from Bill.com. What’s great [...]

David Rance had a nice piece on CustomerThink called Great Service Has to Be Institutionalized if It Is to Become the Norm. In this post he identifies decision making as important, which I think is true. Now his focus is on culture (very important) but mine is different. What if you used your systems to institutionalize great service?

Th...