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In writing my third book about that the only sustainable competitive advantage left in this world is customer service. I am pondering whether excellent customer service means giving the customer 110% or 200%. Can we afford to give 200%? Is it necessary as long as we meet or exceed the customers expectations? Will 110% do? This past week, [...]
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Do We Need to Give Customer Service 200% or Will 110% Do?
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Posted April 18, 2008 with 120 reads
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