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customer expectations

The New Lean Reality: Small Business Needs to Understand Customers Now More Than Ever!

September 22, 2009 by Peter Auditore with 373 views

Customers will have higher expectations in the future from all businesses, small and large, and the recession has created a mindset that will demand more business value from your products and services than ever before. I call them the lean customer. How will you adjust to this new reality and maintain your competitiveness, employees,... [read more]

Business Rules of Thumb: #2

July 23, 2009 by Mario Vellandi with 152 views

“Every Company is Running for Office. To Win, Give the Voters What They Want” The second of Alan’s principles deals with customers’ desires and expectations. While marketers could expand on this topic in a plethora of ways, Alan breaks desires down to three things tied to American culture followed by the question every business leader... [read more]

Customer Service Reminder/Opportunity - The Tiger has left the Building.

May 5, 2009 by Niall Devitt with 141 views

I was working with one of my favorite B2C retail clients over the last two weeks. This is an Irish-owned business that in many respects defies the odds. The business depends indirectly upon the Irish construction sector, which as we know has effectively come to a stop - yet they have continued to succeed in 09. This includes plans to... [read more]

Do We Need to Give Customer Service 200% or Will 110% Do?

April 18, 2008 by Barry Moltz with 119 views

In writing my third book about that the only sustainable competitive advantage left in this world is customer service. I am pondering whether excellent customer service means giving the customer 110% or 200%. Can we afford to give 200%? Is it necessary as long as we meet or exceed the customers expectations? Will 110% do? This... [read more]

What Will Be The Next BIG Thing?

April 1, 2008 by Jay Deragon with 117 views

Most of us spend little time looking at the future. Instead we concentrate on avoiding the obstacles in our current path. The next relationship networking wave of technology-driven change is fast approaching, and once again, people are ready but few of the BIG seem ready. A Revolution is in Progress Today, word spreads [...]Link to... [read more]

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