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doug meacham

Are You Abusing Your Social Media Voice?

July 20, 2009 by Danny Brown with 456 views

We’re told (and tell our clients) that one of the key benefits of social media is that it’s allowing a channel to be opened between customers and business, and vice versa. But is this new openness simply leading to abuse of the system? Are people now using this new voice they have to bypass proper channels and cause as much havoc as... [read more]

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