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systems vs. people

Deming and Systems in Today's Business World - No Answers Just Questions

November 3, 2009 by Paul Hebert with 234 views

In the last few weeks I've seen a couple of people quote Deming saying "95% of the problems in business are system driven and only 5% are people driven." (Or similar to that.)Based on that simple statement it would seem that you should spend 95% of your time on improving the process in order to get your biggest bang for your buck no?... [read more]

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