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handling complaints

10 Ways to Handle Complaints

July 23, 2009 by Lisa Haneberg with 143 views

First a poem, then the list of 10 ways: What is a complaint? What’s a complaint, if not a cry for helpA signal that communicates a wish or hope Complaints can be useful to bosses Who are interested in preventing future losses Of people, processes, time, and harmony What’s a complaint, if not an idea cloaked A bit of creativity... [read more]

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