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john kador

Should You Apologize in Business?

August 7, 2009 by Barry Moltz with 309 views

Many of us never apologize in business. We say it’s not personal so there is no reason for this. Alternatively, many of us are constantly apologizing because the customer is always right. But how do you effectively use the apology in business? Is this a good or bad things? Does it show strength or weakness? When should we do it and when... [read more]

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