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Why Microblogging Has Moved to the Heart of Enterprise Social Initiatives
I recently wrote Why conversational skills are needed to create a high-performance, engaged, networked organization, reflecting on an executive roundtable discussion I lead as part of the 21st anniversary celebrations of the Graduate School of...
Ranking and Comparing the World's Top 20 Startup Hubs
Earlier this year I wrote about the top 25 startup hubs in the world as ranked by the Startup Genome project. As I noted at the time, it was based on skewed data from the sample used, but was probably the best available. The project has now released...
Crowdsourcing for Marketing Workshop in New York: Slideshow
Today I ran a Crowdsourcing for Marketing for Enterprise & Agencies workshop in New York as part of the global Crowdsourcing Week series of events. I was very happy with how it went and the response from the participants. There was a good...
The Future of Customer Service: Using technology to increase both efficiency and relationship strength
Last week I gave the closing keynote at KANA Connect 2012 in Las Vegas, on The Future of Customer Service. I packed in a wide-ranging view on where customer service is going, including the impact of connectivity, the rise of new channels, where...
The 5 elements that enable expertise networks to flourish
Last week I gave a keynote at an internal conference of a large technology services firm that has recently acquired another firm. The conference brought together senior executives and managers from the two organizations so they could get to know...
The importance of entrepreneurial organizations: lessons from global comparisons of company age
Last week I ran a workshop for the global leadership of the growth companies division of a major professional services firm. The Economist had just run a leader on Europe’s chronic failure to encourage ambitious entrepreneurs, including some...
Will offices still exist in the future?
I’m currently doing a five-city speaking tour for Canon, speaking about the future of workspace. In my keynote I talk about the driving forces of change in work and organizations, the changing nature of the workspace, and the leadership required to...
Creating emergent, adaptive systems in organizations
In my keynotes and executive sessions I often use the analogy of ant colonies, in which the collective intelligence of the colony is far greater than that of its individuals. Since the collective intelligence of many – or even most – human...
We have a choice whether to be optimistic or pessimistic about the future
Below is a brief interview I did when I spoke at TheNextWeb conference in Amsterdam recently. Some of the points I cover: * In the face of a highly uncertain future increasingly driven by extraordinary technologies, we have a choice whether to be...
V&S Acquired by Havas: A Pivotal Moment for Crowdsourcing in Advertising
The purchase by Havas of a majority stake in crowdsourced ad agency Victors & Spoils is a sign of a major shift in the advertising industry. I have written several times before about crowdsourced advertising agency Victors & Spoils. V&S...
Insights and Real-Life Case Studies in Effective Crowdfunding for Change
This evening I spoke at the Crowdfunding for Change event run by Avis Mulhall‘s Think Act Change. The event kicked off with a presentations by Adam Chapnick, head of business development at seminal creative crowdfunding platform IndieGogo, and award...
Debate: The Ethics of Crowdsourcing
For many who come across the idea of crowdsourcing in its many forms, their first thoughts are about the ethical issues. As such, in writing Getting Results From Crowds, it was important to address the ethical domain rather than ignoring or glossing...
