So we’re a little over 1 month into 2011 and already we’ve seen so many changes.  Shaq is on the Boston Celtics, my mom finally signed up for Facebook, and the Zodiac welcomed a new sign to the family, the 13th symbol, Ophiuchus (a few of my Scorpio friends even became Libras).  Whew!  If there’s anything we know for sure, it’s that the only thing that stays the same is change!  That’s why I want to share some important information about what you can do when the Primary Contact for your organization’s Network Solutions Account is no longer able to be contacted.  Don’t worry, it happens!

Some guidance for choosing the proper Account type was covered in one of my previous posts, How Do I… Set Up My Account?. If you’ve referenced it while creating a Network Solutions Account, then you likely based your Account configuration on the answer to these questions:

  •  Am I registering this domain for myself?
  • Am I registering this domain for my business?

When you set up an Individual Account for yourself, the Account Holder and Primary Contact are one in the same.  For Individual Accounts, a change to the Primary Contact equals a change to the Account Holder, so you would actually complete this by executing a transfer from 1 Account to another within Network Solutions.  For more information on completing this type of transfer, check out this article from our Support Center, Transfers Within Network Solutions.

Attention Organization Accounts!

This week’s “How Do I” is for our Customers who have their domains and services registered in Organization Accounts.  Since we know that a company or group isn’t going to be accessing Account Manager, an individual Primary Contact is designated for Organization Accounts.  (Just in case you’re in need of a little refresher- the Primary Contact is the person with full authority to act on behalf of the Account Holder to manage the services in the Account.)

Whenever we’re talking with our Customers about designating a Primary Contact, the next 3 questions almost always follow:

  • What happens if he/she leaves our company?
  • What if we are unable to contact this person unexpectedly?
  • How will we access our services if he/she is the only one with the User ID and password?

Never Fear- Primary Contact Replacement is Here…

The Account Holder (organization) ultimately has the ability to replace the Primary Contact- even if that individual is no longer able to be contacted!  There are 2 ways to accomplish this and your next step will depend on whether or not you’re able to be in touch with the existing Primary Contact:

  • If you’re in touch with the existing Primary Contact, he/she can send an email from within Account Manager to invite the new Primary Contact to access the Account.
  • If it’s an unexpected change and the existing Primary Contact is not able to be contacted to help, there is a Primary Contact Replacement process available right from www.networksolutions.com!

The instructions for both methods are outlined in How To Edit or Replace Primary Contact in our Support Center, so be sure to follow that link for full details and a step by step guide to the process!

How Can I Help You?

Please remember to share your suggestions and ideas for future, “How Do I…” posts!  You can comment below, connect with us on Facebook, or tweet @netsolcares and use #nsHowTo.  I want to hear from you- what are your questions? What tasks associated with your Network Solutions Accounts do you need help with?