logistics

Staying ahead of the game and on top of your business logistical efficiencies is paramount to ensure a smooth running operation. From transporting products from A to B to warehouse management, supply chain and administration, having best practises in place can make for better internal processes and improved customer relationships.

Improve or update your information management systems

If your budget will allow, install a completely customised information management system into your operations and warehouse locations. By having a system that is unique to your business you can add and takeaway elements which aren’t relevant to your day-to-day running and reporting. Manage your order tracking, inventory and customer details all in one central location – and with cloud technology, other areas of the business such as sales, marketing and senior management will be able to gather real time information to help increase profitability through reactive actions. This improvement in information management systems help B2B logistics businesses like Tuffnells deliver on their promises, improve their reporting and reduce complaints and claims.

Train your employees

Either internally through your experienced HR department or by hiring a third party training and education company, staff training should be one of the top best practises you adopt in your logistics business. From health and safety to training on fork lifts and other dangerous pieces of equipment, ensuring your staff have had the right training from day one will increase operational efficiency and reduce risks in the workplace.

For those working in operations, warehouse and sales, additional training may be required on any internal systems you may have. Ensuring your employees are experienced on this software is essential for maintaining those positive customer relationships. If your staff are unsure of how to place orders, handle returns and potential complaints, your business is at risk of losing revenue and gaining a poor reputation.

Driver training for delivering your products to customers is also essential. There are additional qualifications you need to drive a lorry or heavy goods vehicle (HGV). Some logistics businesses like to put their employees through these qualifications and are often happy to pay for these in part of full. Ensuring your drivers are fully qualified, up-to-date on the latest laws and regulations and are introduced to telematics which are deployed in your vehicles is paramount for operational efficiency.

By adopting logistics best practises into your business, you can not only increase efficiency, but build and maintain good customer relationships and high employee retention.