If you are in the IT organization of an enterprise, the term AIOps won’t be new to you. Enterprises across the world are transforming their digital journey and AIOPs is helping them get closer to this goal. But before you read more about AIOps platforms, benefits, tools and strategies, let me ask you one question. Has your enterprise begun its digital transformation journey? If yes, have you started leveraging AIOps to lead this digital transformation? If not, you need to read on.
It is not just a new term creating a buzz, it is your power to accelerate the journey of digital transformation of your enterprise. So, fasten your seatbelts, as we get you onboard the express cruise called AIOps.
Let’s begin by understanding what is AIOps. AIOps is a platform that uses artificial intelligence and analytics to accelerate an enterprise’s digital transformation by facilitating ease of IT operations. Earlier considered as a support function, today IT organization within an enterprise is as significant as any other business unit. And when advancements in technology are impacting everything across the world, how can IT remain untouched?
For businesses to succeed today, their digital transformation requires agility. And for businesses to be agile, they need greater support of IT. With technology impacting operations across verticals, IT teams are playing a much bigger role. The expectation from them have also increased urging them to perform and contribute to the outcomes of the company.
This has levelled up the scale as well as the complexity of IT organizations, clouding their ability to predict and diagnose root causes of downtime and outages. The need for maintenance and management of IT systems has also multiplied by several times, clearly impacting the finances of the company.
While enterprises AI began much earlier, it is only in the recent past it became apparent that AIOps is what they need to accelerate their digital transformation journey. Today, enterprises have started including AIOps strategy in their business plans and explore AIOps vendors and use cases, which can be implemented in their organization for successful business outcome.
The use of big data and machine learning helps replace traditional IT operations and enhances productivity, which in turn improves overall business outcome, giving an edge over competition, regardless of the industry.
In their recently published report, Market Guide for AIOps Platforms, industry experts Gartner estimates that “by 2022, 40% of all large enterprises will combine big data and machine learning functionalities” in areas such as monitoring, service desk, and automation. That’s a huge leap from today’s 5%.
There’s no denying that AIOps can help industries lead their digital transformation journey. Here are a few ways AIOps can lead the digital transformation of your business.
- Strengthening data analytics – Among the many AIOps tools available today, most help you capture, ingest, and access real-time information with streaming data, from various sources, but only the best AIOps tools not just automatically provide pattern discovery but also anomaly detection and causal analysis of this data as it is coming in. With its powerful dashboards, it helps you identify the anomalies quicker than ever and provides suggestions to resolve them too. It is definitely a step ahead and more importantly, keeps you ahead, enabling you to identify and solve issues before they become bigger bottlenecks.
2.Understanding end customers – Data has always been the much-required fuel to run an enterprise successfully. But understanding data hasn’t been half as easy. Enterprises might successfully gather data but making sense of collected data and deriving insights that can be used to devise a strategy is a different ball game altogether. AIOps solutions follow a complete data-driven approach. They help you see the patterns, understand the customer behavior and provide actionable insights across multiple applications and channels. While checking your dashboard for alerts and notifications, you can clearly see where the issues are rising from and immediately solve it and provide seamless customer experience in much lesser time.
3.Improved data visibility – A major concern for each enterprise is its business units working in silos. Though there are data available everywhere, it is just scattered and bringing them together and derive actionable insights becomes a challenge. This is something AIOps helps address. By leveraging Machine Learning, AIOPs platforms bring together all the data, providing complete visibility, which can be used to identify internal requirements, costs and other infrastructure needs to bridge the gaps.
AIOps solutions reduce the length and severity of IT system outages by rapid identification of problem, its diagnosis and resolution. AIOPs tools operate by sequentially automating five algorithms namely data collection, discovering pattern, inference, communication and automated remediation. In short, digital transformation journey is incomplete without AIOps. If you want to enhance and accelerate your business’ digital transformation, AIOps is your friend. If you need clear visibility into data and its performance, if you want to derive insights to make intelligent and informed decision and empower your IT organization to drive your business, AIOps is the solution for you.
