Good customer service is essential for business for several reasons. On the one hand, customer service is the image of the company that the customer keeps after his purchase is finalized; In other words, you must pay your attention to it. On the other hand, it is recognized that between two identical products, the customer will choose and recommend the one that has the best customer service.
People in contact with customers have a customer satisfied with the product but dissatisfied with the care, can stop being a customer at any time. A great responsibility; It’s largely up to them to make a difference. If the idea is to retain customers, focus on the following tips to achieve quality care.
Here Are Ten Tips To Ensure Quality Customer Service
#1.First of all: greeting: this is the first message your client receives. Hi, how’s it going? Good evening, welcome, my name is…; everything will depend on the formality of the organization in the treatment and each client in particular. But something is certain: it must never be lacking.
Even though the business consists of selling products, service is a central element in customer retention. You can not rest on your laurels thinking that a product is sold alone. The forms of contact, the facility to make deliveries and payments, or the amplitude of schedules are services in which you can add value, to differentiate yourself from the competition. A company like sky provides best customer service just to make all stuff so easy for you.
#2.Cordiality, always: the treatment should not be distant or indifferent; It is important that whoever is in contact with the client is courteous and pleasant. The cordiality must be maintained even when the customer is angry, or the employee has had a bad day. It is not just about the product or the price. Many companies lose customers because of poor service. Keys to improving it is proper friendly customer care
#3.No one likes to wait: Care must be efficient (see Efficiency and effectiveness). This does not imply doing everything immediately, but it does value the client’s time. The employee must leave what he is doing to become interested in the client; If you are attending to another person, you must make him understand that as soon as he can be available, and repeat it if the situation is delayed.
Do not push me, please! When a customer enters a store, it is best to try to decipher if they are looking for help or simply want to look. To upset the client is not a good option since the effect is counterproductive. It is advisable to approach after a reasonable time and say “Can I help you with something?” Or “If you have any questions, I am at your disposal.”
#4.Reliable information: it is essential to know the product that is being offered widely. If in advising the client, he perceives what he understands of what you are talking about, he will be calmer and listen to you with more attention. You should be prepared to provide quality advice about the product itself (features, benefits, prices) or company policies (delivery times, payment methods, discounts).
#5.Appearance does matter: quality can also be affected by a bad image: the employees, the place or the products on offer. Everything the client sees must provide a formal and professional appearance. This includes the appearance of the employees, the order of the products or the cleaning of the premises.
#6.Every promise is a contract: the promises made to a customer must be respected. Whenever a commitment is made, it is essential to be able to fulfill it: a job to order, a deadline, an agreed price. If you know that you’re not able to fulfill, bе hоnеѕt; Sіnсеrіtу іѕ preferable rаthеr than promising something tо convince or get out of trouble. Do not underestimate the customer. For an unfulfilled promise, all the trust achieved so far is lost.
#7.A pinch of flexibility: there is no point in making excuses for the strict policies of the organization not to please the customer. You must be ready as well as willing to be flexible and make certain concessions that you think fit to generate a good deal.
#8.The discussion is not an option: you always have to act professionally. In the face of an opinion or demand from a client, it is not wise to discuss or debate, but to maintain a friendly and open attitude to dialogue. It is fundamental to respect the opinion of the client, even if the employee or the company itself does not share it.
It is not easy to just understand or maybe know what a client wants, so nothing better than asking. You can put together a brief survey of satisfaction so that once completed an operation, all or some of them can give you their opinion, or simply talk openly and listen to what they have to say.
#9.Complaints and suggestions: an opportunity for improvement: when a customer makes some complaint is giving a new and last chance: to react to an error. No company is free to commit, be “real” or perceived. It’s also important to admit the mistake and try to solve the problem.
#10.Review points of contact: It is advisable to review all the points of contact with the customer to see if any adjustment is necessary. Avoid, for example, that a telephone rings unattended or that a regular customer is not recognized by the receptionist.
Successful entrepreneurs know not only that they must reluctantly guard their main source of income (competitors are always lurking), but it is through their regular customers that they can boost their growth. That’s why you should not lose a single customer! For example, you can contact sky as new customer or existing customer using contact number
Finall, Ensure that everyone in contact with clients shares these basic criteria, through training or care protocols. Even in small, personalized businesses, providing a predictable quality standard Is essential to retain customers.