Who said that automation is a new thing? Automated processes are highly used in numerous industries. But, the tech industry has recently been disrupted by the infusion of automation processes with artificial intelligence. When combining automation with artificial intelligence, all industries go through a process of transformation. It influences the way tech companies create and deliver their services and products. Nowadays, robotics is changing the world, it introduced on the market autonomous vehicles, robots that can perform surgeries and machines that replace the human workforce. The result is that companies have started looking for methods to use the infusion between AI and automation in their advantage, because all efforts are reduced to gaining competitive advantage.
How automation changed the tech industry in the past?
What the majority of people do not know is the fact that automation was changing all the industries before the first PC was launched on the market. It was the factor that made people work not only harder, but smarter.
One amazing example, that shows how automation revolutionised the tech industry is the one of Henry Ford. He was the first one who understood that people need a faster way to travel, and the best way to do it was to replace the horse and buggy with vehicles. But the manufacturing processes they were using were not as effective as they would want. In order to deliver a higher number of vehicles, the manufacturing processes had to be automated. He designed the assembly line and changed both the manufacturing and auto industries. With the help of the assembly line, a car was put together in around 90 minutes, instead of 12 hours. Because the process was more effective, the vehicles were sold at more affordable prices, and some cars were sold with less than half of their initial price.
Why is automation making waves in the tech world in the present?
It is a direct connection between the success of a company and its IT performance. Nowadays, the IT world is a complex one, because the technologies and services used to create a product are highly integrated. Tech businesses worldwide face new realities, their technologies have to work continually, and they need to meet the latest digital requirements of the market. Also, companies are experiencing new economic, technologic and informational realities. They have access to data that can offer them the competitive advantage they are looking for, they only need to know how to use it.
Automation can disrupt the tech industry and crash companies, if it fails to function one day.
In order business to address the realities they are facing, they have to integrate into their processes technologies like artificial intelligence, automation, cloud and blockchain. The majority of companies are using basic automation processes in the present. For example, they use software bots to execute some predetermined tasks, like inserting and analysing information from digital databases.
Examples of automation applied to different tech industries
Let’s take as first example, a logistics company that has to perform thousands of deliveries daily. If their warehouse robots experience a downtime, and they do not function properly, deliveries are delayed.
- Amazon is one of the brands that are using robots in their warehouses. The machines are used to carry the packages and to group them together, according to specific predetermined characteristics. The models of robots are similar with the ones from https://www.universal-robots.com/; they have one main purpose, to enhance the efficiency of human workers, and to reduce their interaction with products that can pose a danger to their health and safety.
- IT companies are using automation technology to process huge amounts of data, but also to identify the possible issues they can experience and fix them. The companies that made automation part of their processes are able to reduce with around 90% the average time of identifying and solving the issues.
- Walmart uses a blockchain technology to track the fruits they import from a farm in Mexico, to their warehouses. Before adopting this solution, the stores had difficulties in managing their inventory, and this directly influenced the level of customer satisfaction.
Automation empowers workers
Without having access to complete information, people may have the misconception that automated processes are designed to replace the human workforce. Companies worldwide have shown that they choose to introduce automation in their processes, because they want to allow their workers to focus on the high-level tasks. Both the millennial and the gen Z generations consider that their happiness and workplace productivity is enhanced by the experience they have while at work. Automated technology is used to boost the workers’ productivity.
Infusing the automated processes with artificial intelligence has as a main result an increased productivity, especially for the companies that use repetitive tasks. The tech industry relies on repetitive tasks, manufacturing the same product in line implies workers having to do the same action, countless times a day. These two technologies combined replace the human tasks and offer them time to focus on the actions that require their attention.
Automation helps the tech industry bring more diversity into their workplace
The tech industry is experiencing a lack of diversity, a negative aspect; they have to deal with in times when discrimination should have 0 level tolerance, no matter the specific of the company. Around 70% of the persons working in the tech industry are white, and only around 30% of workers are female. In addition, around 80% of the executives in the tech industry are male; therefore, this domain is constantly facing issues like harassment and culture problems. Artificial intelligence and automation are some of the most effective strategies tech companies can use to increase the diversity into their workplaces. These technologies can be used to filter the results when recruiting, and offering companies candidates that cover all genders, and races.
Also, these processes can be used to filter the candidates according to their abilities, skills and competency, rather than according to subject qualities, like their age, race and gender. The same technologies are also used to create job postings, because when humans design them they can include clichés and flags that address a certain category of candidates. Automated processes create job postingsaut that target candidates of all genders and ethnicities.
From devices manufacturing, to the auto domain, all tech industries have asked themselves, what the impact of technology will be on work. It looks like it will have a positive and lasting effect.