CAFM Software: The Future of Facility Management

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Running any business can be chaotic, but with the help of software, you can organize even the most busy of companies. For this reason, computer aided facility management software is highly important for facility managers in the workplace. After all, facility managers are tasked with many responsibilities. They must ensure complete functionality of building by integrating technology, processes, and people.

In layman’s terms, a facility manager makes sure that every building environment is up to par with services and in perfect working order for the people that are in them on a daily basis. They are the quiet people in the background that keep everything going smoothly, from the security to the heating to the cleanliness. It’s these facility managers would take care of any refurbishments or renovations, and are wholly responsible for the general upkeep of the premises.

As you can imagine, running an entire building — regardless of size — can be complicated. A building is like a business in the sense that it needs to be properly taken care of in order to have a healthy, extended life that houses its workers. As you can imagine, technology can play a major role in shaping the way FMs keep their buildings in tip-top shape.

The Role of A Facility Manager

The role of a facility manager continues to evolve, and today’s FMs are jacks of all trades. According to the International Facility Management Association, the core competencies of facility management include:

  • Communication
  • Emergency Preparedness and Business Continuity
  • Environmental Stewardship and Sustainability
  • Finance and Business
  • Human Factors
  • Leadership and Strategy
  • Operations and Maintenance
  • Project Management
  • Quality
  • Real Estate and Property Management
  • Technology

With the aid of facility management software, facility managers can better execute daily operational responsibilities. The software allows them to monitor and manage all types of customer service requests, from space and move management to planned preventative maintenance and operational facility services. Furthermore, it allows them to streamline processes in order to reduce reallocations and moving, increase the utilization of facilities and space, and standardize a suite of services for their customers.

Benefits of FM Technology

There are many benefits of facility management software. To start, it can help you run your business more efficiently and increase productivity. Expect less equipment downtime, resulting in a greater return on investment. And because it automates time-consuming operating tasks, facility managers can spend more time focusing on strategic decision-making for their businesses. The software also helps you keep track of your business assets through real-time data, reducing the chance of error. And because the technology is mobile, FMs can manage operations from any location, in and out of the office and from multiple devices.

Choosing The Right Software

It’s important to choose software that works with your facility. Rather than mold your operations to the software, you should be able to mold software to you. Unfortunately, not all CAFM is treated equally, and not all businesses are the same. When it comes to finding the perfect solution, business owners will quickly find that one size usually does not fit all.

Software that doesn’t come hard-coded with a set database offers facility managers increased flexibility and power. Rather than pigeonhole them into working a certain way, the software behaves as more of an organic system that doesn’t require additional programming or fees. Users are able to pick and choose different features applicable to their own operations and build a cohesive system around that. This customization eliminates noise that cuts into the FM’s ability to focus on what’s most important in order for them to achieve specific goals.

The Future of Facility Management

A report published by Frost & Sullivan predicted that the facility management arena would shift over the next five years, with a stark emphasis on the role of software in the field. New technologies are paving the way for renovated management techniques and processes. For example, FMs are now using facility management technology for operational reporting and as customer relationship management (and measuring service delivery).  An oft-cited technology trend in the FM industry is that just 25% of facility managers are currently using FM software for self-service. To zoom out to the bigger picture, 77% are using some type of technology to manage their facilities, and 65% consider mobile usage to be a significant trend in facility management.

Additionally, more and more facility managers are taking their duties beyond the physical infrastructure and designing innovative ways of differentiating workspaces and contributing to the culture. Not only are they service managers, but experience managers as well. Today’s businesses are emphasizing what’s happening in and outside of company walls, and expect facility managers to adopt to those changes, too. Through the use of CAFM software, FMs can focus on space optimization and engagement, as this technology provides insight into how to properly utilize workspace and allocate it. As a result, it allows FMs to build a true workplace experience that fosters collaboration and creativity for their customers.