Imagine a scene like this. You’re in the middle of an important project and the machine you’re working on stops abruptly. What do you do? Ask someone for help is the obvious answer. Under normal circumstances, it won’t take too long before the technician can come over and fix the issue. But we live in a difficult time where remote working is the only option. Can Dynamic 365 training come to your rescue?
Balancing employee safety with production is one of the major challenges they are facing today. Reducing the number of people working in a shift has been one of the major steps taken for this.
This means that the on-site technician may not always be available. So, unless you can find a way to fix the issue yourself, work will have to be paused. It’s one of the reasons why Dynamic 365 training has become so important.
Dynamics 365 Remote Assist and Dynamic 365 training to the Rescue
Dynamics 365 Remote Assist is a mixed reality solution by Microsoft to help people work together even when they are in different locations. It allows instant collaboration, encourages knowledge sharing, and helps people seek expert help as and when needed.
Currently, customers and technicians implementing a Remote Assist solution in a response to COVID-19 can use Dynamics 365 Remote Assist without any charge for up to six months. There are a number of features that make this tool very useful in the current scenario.
File Sharing
When stuck with a problem on-site, technicians may need expert assistance. Traditionally, they would call the expert and try describing the problem at hand. However, many details may be lost while communicating this way. In many cases, it’s simpler to send the expert a photograph of the problem. Similarly, when giving advice on how to solve the issue, it may be easier for the expert to use diagrams.
Dynamics 365 Remote Assist integrates this type of file sharing within a single chat window. Collaborators can share documents, instructions, photographs, diagrams, etc. as attachments to their text conversation. This makes problem-solving easier and quicker. These media files can also be attached to a Dynamics 365 Field Service work order.
Bring Critical Information into View
One of the advantages of having Dynamic 365 training and using the Dynamics 365 Remote Assist is that technicians will no longer have to carry and browse through heavy manuals to technical information when inspecting or repairing something. If they are using Remote Assist on a mobile, they can view reference images and schematics shared by collaborators on the device screen. Those using Remote Assist on Hololens can view the same as a holographic projection. They can also pull up work order information and other resources. Remote Assist allows users to combine annotations, screenshots, and videos for a seamless experience.
Visual Communication for Complex Instructions
Sometimes, there are multiple steps to solving a problem. The second step cannot be explained unless the first is done. In such cases, seeking advice while simultaneously solving the issue can be tricky. The technician must constantly switch between seeing the problem and his or her device screen.
Remote Assist on Hololens makes the problem solving process simpler and more comfortable. The expert can see what the problem is in real-time and insert schematics, diagrams, and reference images against what the technician is seeing. A simple example- say there are 5 wires and the technician must disconnect one.
The expert can simply highlight the wire to be disconnected and the technician will be able to see it projected against the 5 wires in front of him. Since this annotation is anchored to the physical world, it will stay in place even if the user looks away. The Hololens device is hands-free so the technician can follow the collaborator’s instructions. It supports voice commands in multiple languages even in loud environments.
Recording Sessions for Reference
Some problems may recur from time to time. Dynamics 365 Remote Assist captures sessions as videos so that technicians, managers, clinicians, etc. can refer to them later as well. This helps with maintaining records and creates a knowledge base that can be later used for training modules, courses to certify in Microsoft Dynamics 365, etc.
So, What are You Waiting For?
Even after this pandemic is over and your full team is back to working from the office, using tools like Dynamics 365 Remote Assist can make the workflow smoother and boost efficiency. It’s easy to use and can be integrated into existing processes quite simply.
Dynamics 365 Remote Assist works on android and iOS phones and tablets that support augmented reality as well as HoloLens. Since it can be used to connect to experts anywhere in the world, it also proves to be cost-effective and reduces the number of people needed on-site. If you want to modernize your field service, it’s time you start working with Dynamics 365 Remote Assist.
