Getting the Message Across: 4 Ways to Improve Your Workplace Communication


When people of all different work styles, personalities, and areas of expertise collaborate on projects or share space communication becomes crucial to productivity and efficiency.  Improving communication depends on interpersonal skills, conflict resolution training, and the right equipment to reach an individual, a team, a mobile workforce, or a department.  Several industries rely on remote projects, having workers spread out over town or over the country.

Instant Communication

The fastest way to improve communication is by making it easy to contact workers and allow workers to contact each other.  A reliable and cost-effective method is Push To Talk technology.  One button is all it takes to communicate instantly.

Voice over the internet is achieved through a combination of cellular data, wireless networks and the internet.  Workers no longer need to pull a vehicle over, dial the number, and attempt to get back onto the road.  Technicians on ladders, cranes, or wind turbines do not need to compromise safety to dial or answer a telephone in the traditional manner.

Linked Devices

This advanced communication system can be used with computers, smartphones, or dedicated devices that resemble walkie-talkies.  A central tracking and communication center can be set up from any business computer.  A supervisor can choose to speak to one worker or up to over two-hundred workers at the same time.

Additional advantages of devices being linked are the elimination of personal calls being made during work hours, and a drastic reduction in the potential for confidentiality breaches.  These factors increase productivity while decreasing liability issues for the business.  Security is of vital importance in this time of intelligent and creative cyber criminals.

Virtual Communication

Another way to improve business communication is to provide opportunities for professionals to become familiar and comfortable with virtual communication.  Many people are uneasy presenting information before a virtual audience because they lack physical cues.  It is difficult or impossible to read body language and interpret facial expressions on video calls, conference calls, or meetings with participants joining in remotely.

Training, practice, and feedback will assist presenters in developing a natural rhythm and style whether the audience is in the room, in many locations, or a combination of both.  It takes time to account for any delays in responses, make sure everyone feels included, and encourage verbal participation from each branch or department.

Active Listening

There is a world of difference between listening to coworkers and just waiting to talk.  Hearing is passive while listening is an active process.  In the field, at a desk, or alone in a conference room offers many distractions.  Knowing people cannot see you encourages activities, such as doodling in the corner of a notebook, playing a game on a personal phone or tablet while on a call, or zoning out if someone is rattling on about minute details.

Devise a plan, create an environment conducive to concentration, and work on strategies to maintain focus while communicating.  This will avoid miscommunication, errors, conflicts, and lack of organization when working in a team.  If something is unclear, ask questions right away instead of waiting or getting more confused as the conversation continues.

Proper communication takes effort, patience, skills, and effective methods for getting messages and information across to employees, supervisors, and collaborators.  Making sure exchanges are accurate, timely, and clear will increase productivity, save the business money, and decrease errors and risks.  Consider all options before implementing a communication plan and system.