New POS software can be exciting and incredibly beneficial to your business, provided you’ve chosen the right software from a reputable source that fits your specific needs. Just as the right software can help your business grow, the wrong software can actually be quite detrimental to the success of your business. Choosing the wrong software can leave you feeling frustrated, with a giant hole in your wallet and software that doesn’t perform correctly.
A Faulty Interface
Have you ever used software that just didn’t have a good interface? The navigation is difficult, the controls are faulty, and the overall experience is incredibly frustrating. Besides the frustration of trying to navigate faulty software, you’ll likely experience some other issues associated with faulty interfaces as well.
For one, your customers may become agitated with the speed of the transaction. Faulty software can mean slower checkout times, which is the bane of retail stores. Long lines are absolutely deadly to a business, especially if they occur frequently and aren’t addressed quickly.
Your POS software should be simple to use, and especially simple to train on. If employees are taking weeks or months to become comfortable with how the software functions, you’re probably going to want to find an alternative.
The best POS software has intuitive interfaces that are easy to navigate and provide functions that don’t require a month’s time to master. The quicker you can train employees on the software, the better. When everything is laid out in an intuitive way, navigation and implementation of the software’s functions becomes all the more simple and effective; cutting down those long lines and reducing frustration across the board.
Unsupported Payment Types
Int he ever-changing world of monetary exchange, the way we exchange, process, store, and manage our money is always evolving. There are payment types that older POS systems simply don’t support, and this actually may be killing your business.
Payment methods like Apple Pay or other touchless payment methods are becoming increasingly popular, but many retailers and vendors don’t accept these payment types. That’s an entire customer base that your business can’t serve! You’re losing sales as well as reputation by not staying up to date with the latest payment methods.
If your POS system doesn’t support the latest payment methods, it’s probably a good time to upgrade. You’ll want to be a step ahead of the competition in this area to drive those paying customers through your doors instead of your competitors’. If you’re not at least keeping up with your competition, you’re likely to get left behind and lose customers over time.
You can choose a POS system with customizable options like “add a payment method” so that your software is always up to date with new payment methods. With this level of versatility, your business can increase its reputation and its customer base.
Lack of IT Support
Let’s say you’ve chosen a great POS system, with excellent software and hardware that runs smoothly and has helped your business out greatly. One day, your services stop working, and there seems to be a bug in the system. When you look for the tech support number, there actually isn’t one available. Now what?
Choosing the right POS system should include checking to see if the service comes with a dedicated support staff. The last thing you want is to be left with a problem you can’t troubleshoot yourself, only to find that there isn’t a support staff that can assist you.
While it would seem like tech support should be the standard for any type of technology, this isn’t always the case. Some brands simply have a general support line that isn’t actually any good at troubleshooting technical issues. Be sure whichever POS service you choose has a support staff available 24/7, so anytime there’s an issue, you’ll have it resolved quickly.
Incompatibility With Hardware
Not all POS systems come complete with their own hardware. In fact, many modern POS software is just that; software only. Ensuring the compatibility of your POS software with your own hardware is crucial to keeping the business running smoothly.
Incompatible software means more frequent IT calls or perhaps even returns. This can be costly, frustrating, and downright inefficient. While most POS software is compatible with a wide range of hardware systems, it’s important to check with the vendor to be sure that your particular hardware will work with it before purchasing.
When it comes to customer’s personal information, security should be every business’s top priority. POS software should come standard with bank-level encryption to ensure no breaches occur within the software itself. A breach can mean sensitive information like names, addresses, and credit card numbers are leaked to hackers or the public, creating a myriad of legal and ethical issues you’ll have to address.
Be sure to research your chosen POS system’s security measures and confirm that they’re up to date with the current standards. Otherwise, you may be held liable for any breaches and the subsequent damages associated with them.
Taking the extra time to research all your POS system’s features before purchasing it can mean the difference between growing your business and driving it into the ground. POS systems are a vital part of the modern business, and in the right hands, they can be a powerful tool for either growth or destruction. Don’t leave something like the success of your business to chance, do your research!