If you are a businessperson, then you have probably encountered VOIP. It is one of the technologies that have helped the business make their systems more efficient while reducing redundancy.
VOIP stands for voice over internet protocol and is a technology that enables the business to make and receive calls over the internet. The sound signals are sent over digital packets, and this means you can operate and communicate over VOIP from anywhere in the world.
You can include emails, instant messaging and file sharing to your VOIP. If you are wondering whether VOIP is the right technology for your organization, then read on.
Making calls can be expensive when you are using landlines and mobile phones. VOIP only charges you the cost for using the internet only making calls is free. You do not need to incur substantial financial costs to install the infrastructure like cables and landline posts. All you need to make calls is a computer, microphone, and headset. You can also set up multiple call centers within your voice at no additional costs. VOIP is also easy to install and configure. You do not need experts for the setup process. Maintaining it is also easy because you do not suffer a loss when cables and posts fall down.
More call features
There some features that are available on your mobile phone but lack in landlines. These include call blocking, forwarding, voicemail, and automatic call distribution. With VOIP you can also send emails, engage in chats and share a file simultaneously when on a call. However, it is paramount that you have a secure internet connection for this. You can try out the BestVPN.com for services.
Ease of scaling up and down
When you have traditional phones, you need to budget carefully how many you will need. In case you have more phones than employees you will be forced to sell some of your phones or leave the phone infrastructure idle. VOIP helps you scale up and down easily. Since you do not need to set up an infrastructure, you can add or remove phones from your network easily. The moment an employee leaves you can leave the line.
VOIP can be used anywhere in the world as long as there is an internet connection. If you have employees who travel a lot, then VOIP is your recommended channel. The VOIP system features can also be hosted on cloud,and this enhances communication with field employees. VOIP is also suitable for people who are traveling to areas where there is no phone service.
Integration with other business systems
Since VOIP is internet based, you can easily integrate it with your other business applications. You can connect it to your outlook email and still access your apps on the move.
You should see a significant reduction in your phone bills once you have integrated VOIP in your offices. This is because most governments across the world are yet to tax VOIP as heavily as they do for other phone services. The reasons include the need to grow the internet industry, and it can be hard billing for calls made over the internet. One is given a portable number when they start using VOIP. This number is especially useful for people who travel a lot. The biggest problem with landlines is should you relocate you also lose your phone number. This is not the case with VOIP.
While you are thinking about installing VOIP, it is equally important to look at some challenges faced with the service.
Your VOIP connection is mostly dependent on the kind of internet connection that you have. If your service provider goes offline frequently, then you will experience challenges with the system. In certain cases, you will experience sound distortions when making long distance calls. This can be problematic to businesses that handle very sensitive information and where quick action is required. That is why it is important that you first seek a reliable internet partner before installing your VOIP.
Lack of emergency numbers
When you have a landline phone, it is easier to trace emergency numbers, and you can even pinpoint the exact location in cases of a diversion. VOIP does not have emergency numbers because calls are made between two IP addresses that could be miles from each other. This makes it impossible to determine the origin of a call.
VOIP needs a power supply to function. If there is a power disruption, then you will not be able to send and receive calls. This is not the case with landlines because they use the telephone lines for current. If you do not want to miss on your VOIP calls than it is essential that you get yourself a reliable power source.This could include installing a backup generator.
Quality of computer
VOIP calls require collaboration with your PC. If your PC is slow or lacks enough memory, then you will experience a slow down when making calls and using computer applications. If your machine is slow, you will experience a drop in sound quality when you are making calls. Applications may also hang. It is paramount that you get yourself a fast machine when considering VOIP.
Since the calls will be using the internet, you are susceptible to hacking. Just like normal computer applications viruses and malware can affect using the internet your computer. Voice data is sent through packets and hackers can easily intercept this. It is wise to have a VPN installed in your network because firewalls and anti-viruses may be ineffective in preventing security breaches. You should carefully scan your computer before installing the VOIP service.
VOIP is a convenient way through which you can make and receive calls through your computer. It is easy to set up and maintain. Scaling up and down of your existing phone connections is easy. VOIP, however, needs a reliable internet connection and is susceptible to cyber-attacks. You also need to incorporate backup power sources because VOIP requires power to operate. The most significant advantage of VOIP the cost savings that you incur and the ability to host your applications while making calls.