The outsourcing industry is growing by leaps and bounds and presents a rather lucrative future. Given the rapid growth and wide-scale adoption of outsourcing services, businesses across the globe are looking for outsourcing partners, and their preference is not limited to geographic boundaries. Due to the availability of low-budget yet skilled labour and a plethora of advantages, India has always been the preferred location for outsourcing and for outbound call centers.
The primary reason behind the call center services and BPO services outsourcing was to cut operating costs and increase efficiency. Today, the reason is not limited to cost. Many factors helped Indian call centers to achieve explosive growth of business process outsourcing across the world. These factors include favorable government policies, excellent communication networks, highly skilled and well communicated workforce among others in comparatively low wages etc. Cost effectiveness, improved quality and productivity have encouraged foreign companies to outsource their call center services to India or to scale up their existing offshore operations.
Here are some of the key reasons Indians are unarguably successful at outbound call center services.
Call centers in India have a wider resource pool of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. India being bestowed with the largest English-speaking population after the USA has a competitive edge over its global counterparts. With the ever-increasing stream of graduates both in technical and non-technical disciplines, several training institutions offering specialized courses, Indian professionals stand a better chance at succeeding in the outbound call center services arena.
Accommodating Policies and Procedures:
The sheer support from the Indian government and the flexibility in the processes and policies are the major drivers of growth in the outsourcing space. Apart from the duty-free exports of capital goods and the tax exemption on the export of ITES, the Indian government has also aided the Indians in building software technology parks with high-end infrastructure facilities.
High-end Tech Infrastructure and Facilities:
Customer support services are vital for any business’s success and sustenance. Indian call center professionals leverage the latest technology, software and high-end infrastructure to offer high-quality customer support services. The features such as privatization and reduction in the tariff of internet services, telecom and cellular services have worked in favor of Indian call center professionals. Being home to several state-of-the-art outbound call centers, India is unarguably set out to attract massive business opportunities.
Time Zone Advantages:
Indian call centers have a time zone-oriented staffing model. And, this is one of the major drivers of global business opportunities. U.S. based organizations have immensely benefited from the time zone adaptability of Indian call center services and have ensured that their customers receive round-the-clock customer support.
Custom, Personalized Call Center Outsourcing Services:
The outbound call centers in India offer a multitude of services such as telemarketing services, technical Support services, CATI services, disaster recovery services, email support services and chat support services and ITES services such as, helpdesk services, accounting services, transaction processing services, remote network management, etc. Indian call centers enabled by the best of technology, people, processes, resources, operational expertise, offer cost-effective call center outsourcing services without compromising on quality.
Here are some of the key features of Outbound Call Center services offered by key players in the industry such as Expert Callers.
- Outbound Media Blending ACD
- Sophisticated and Adaptive Predictive Dialer
- Web Call-back
- Do Not Call List Management
- Enterprise Class Relational Database
- Call Monitoring
- Call Barge-In
- Call Detail Screen Pop-Ups
- Call Back Scheduling
- Campaign wise Music on Hold Messages
- Answering Machine Detection
- Multi-Number Dialing.